Customer Care » Uncategorized

Email Marketing Manager

admin — Fri, 05 Mar 2010 04:22:46 +0000

Overview:
Tickle is searching for an Email Marketing Manager to oversee all aspects of Tickle’s ongoing member and customer communications. The Email Marketing Manager will lead email marketing efforts for all Tickle properties and will be primarily responsible for campaign planning and management, driving email strategy, sharing results, vendor management and forecasting.

Responsibilities:
• Maintain the timely execution of Tickle’s member and customer marketing campaigns
• Develop and manage email marketing efforts, forecasting resource requirements, managing relationships, calendars, content plans and communicating timelines.
• Develop a testing strategy to continually optimize email performance, from delivery to purchase
• Identify, test and implement new opportunities to improve conversion and customer satisfaction via email communications.
• Set and deliver quarterly and annual targets to be tied back to P&L.
• Manage and optimize the design, content and layout of all email communications.
• Coordinate with internal/external design, product and marketing stakeholders to develop business cases, campaigns, briefs, effective designs and landing experiences for email initiatives.
• Analyze, monitor and communicate performance of email initiatives to business stakeholders.
• Maintain email best practices including browser/client compatibility, appearance of subject lines, use of images etc.
• Monitor and minimize unsubscribe/bounce/complaint rates and ensure spam regulation compliance (e.g. CAN-SPAM).

Qualifications:
• Minimum 1+ years email marketing experience including hands-on experience:

• Maintain email best practices including browser/client compatibility, appearance of subject lines, use of images etc.
• Monitor and minimize unsubscribe/bounce/complaint rates and ensure spam regulation compliance (e.g. CAN-SPAM).

• Excellent project management, time management, and problem solving skills.

• Experience in the design and execution of A/B and multivariate testing programs online and in email
• Strong initiative.
• Excellent understanding of email campaign performance metrics.
• Solid understanding of email delivery and deliverability issues.
• Solid communication and presentation skills.
• Good working knowledge of HTML.
• Experience in a retail environment preferred.

Concierge

admin — Fri, 20 Nov 2009 21:14:20 +0000

We call them concierges. You call them from 10am to 7pm EST for just about anything. Need help picking out that special something for someone special? Done. Want some advice and help planning the ultimate bachelorette party? Just say the word. Have a question about a product you’ve purchased, or are thinking about purchasing? Ask away. Looking for compliments on your hair? That falls a little outside the whole, “just about anything” clause.

Here are just some of the ways your concierge can make life a little easier:

Party advice and planning.
Gift finding based on budget, materials etc. This is our specialty!
Product support, assistance, and advice.
Shopping advice, support and assistance.
Order by phone.

Give one of them a call today!

1-877-499-8425

Join Tickle

admin — Thu, 19 Nov 2009 22:32:15 +0000

Whether you want to join the movement to make shopping for intimate accessories luxurious, stylish and sophisticated—or just want a cool career in e-commerce—Tickle is a great place to work.

Gift Cards

admin — Thu, 19 Nov 2009 22:21:36 +0000

Tickle gift cards are a great way to share the love. You can buy them for yourself, for people you like, or someone you absolutely adore. They’re available in small or large amounts. You can have them sent directly to you or straight to your special friend. They don’t expire. And each one includes our concierge. (Well, there’s not a tiny little concierge in the envelope. But the person who gets the card can use our awesome concierge service.) Looking for the perfect gift? You’ve found it.

Gift card not working? Just can’t get things straightened out? Don’t fret. Give your concierge a call and explain the situation. We’ll get it all sorted out in no time. For a quick rundown of using the card and frequent problems, have a look at the Gift Card Frequently Asked Questions.

Available Positions

admin — Thu, 19 Nov 2009 02:52:37 +0000

Writing Intern

admin — Thu, 19 Nov 2009 02:26:57 +0000

Overview
A brand new women’s magazine is starting up in Winston-Salem, North Carolina specializing in luxury lifestyles. We have an empty desk! Instead of guessing at who’s the best, we’ll let our readers decide. The intern who, after the 12 weeks are up, has the largest following and creates the most influential articles in the magazine will move on to a full-time writing career.
Responsibilities
Write, develop and produce stories across a range of sections. At least one real and publishable article must be put forth each week.
Contribute to the overall voice of the magazine.
Fact-checking fellow interns work.
Developing co-authored stories between interns.
Publishing articles to the magazine’s website.
Updating Twitter and Facebook multiple times daily.
Developing contacts and maintaining relationships with sources.
Gather coffee for all employees. Err, just kidding about the coffee.
Experience
Experience working with a team under tight deadlines.
Strong interests in things a women’s magazine would publish. This might include culture, literature, food & wine, family life, fashion, or entertainment.
Must be mature and self-motivated.
Skills
Rockstar writer
Education
In college, ideally pursuing a degree in English, communications, creative writing or journalism.
Compensation
• One lucky intern will gain the opportunity to work full-time for the magazine.
• The most awesome letter of recommendation you’ve ever seen!
• The opportunity to work at an exciting new magazine!
• Receive exposure to a large audience of sophisticated and educated women.
• Learn how to use “Social Journalism” as a professional writer.

Yes, this means unpaid internship.

Press Contacts

admin — Tue, 10 Nov 2009 22:55:43 +0000

For information on our management team, our philosophy, or most anything else, please contact our president, Matt Blalock, at 336-231-3744 or by e-mail at WeHeartPress@myticklespot.com.

Press Center Home

admin — Tue, 03 Nov 2009 22:57:30 +0000

Tickle is a new and exciting e-commerce start-up. Our press contact information is below. We will make every effort to be available for you, no matter the situation. We, in true start-up fashion, generally work late (midnight or later) so feel free to contact us as late as you would like.

For information on our management team, our philosophy, or most anything else, please contact our president, Matt Blalock, at 336-231-3744 or by e-mail at WeHeartPress@myticklespot.com.